IT Apprentice

This is your chance to join a busy IT service desk team as an ICT Apprentice, gaining hands-on experience while working toward a nationally recognised qualification. You’ll learn how to provide technical support, troubleshoot issues, and deliver outstanding customer service across a wide range of technologies.

As an ICT Apprentice, you will be the first point of contact for IT support queries.

You’ll help resolve hardware and software issues, assist users with IT equipment, and learn how to manage tickets and escalate complex problems.

Every day will bring new challenges and opportunities to develop your skills.

Key Responsibilities:

• Provide 1st line technical support via phone, email, and live chat
• Maintain a high level of customer service and follow service management principles
• Take ownership of user problems and proactively resolve issues
• Log all calls and maintain accurate records of hardware and software problems
• Respond to client enquiries and assist with troubleshooting
• Support users with training and advice on IT equipment
• Escalate complex issues to senior team members when necessary
• Liaise with external technical support when required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Team working
• Driver desired