IT Field Technician

Role: IT Field Technician (Education & Business Support)

Salary: Up to £28,000

Location: Swindon

Are you an experienced IT Engineer who enjoys variety, autonomy, and making a real impact day-to-day?

Whether you're actively exploring your next move or just quietly keeping an eye on the market, this could be the opportunity that ticks all the right boxes.

Why This Role? Why Now?

I’m working closely with a well-established and growing IT services company that’s built a strong name in the education and SME sectors. Thanks to a wave of exciting new projects and continued expansion, they’re now on the lookout for a Field-based IT Technician to support a cluster of primary schools in and around Swindon.

This is a company that genuinely values people, not just skills. You’ll be joining a supportive, collaborative team that’s more interested in your potential and attitude than a checklist of certifications.

What You’ll Be Doing:

• Providing friendly, efficient 1st and 2nd line support to teachers, staff and students
• Managing devices including laptops, iPads, printers, AV equipment, and more
• Troubleshooting issues with Windows/Mac OS, hardware, and networking
• Supporting cloud platforms including Office 365, Teams, SharePoint and OneDrive
• Handling user onboarding/offboarding, device imaging, and system housekeeping
• Logging tickets and keeping accurate records via the helpdesk platform
• Collaborating with internal teams and external vendors where needed

What’s in It for You?

• Salary up to £28,000
• Real ownership of your ticket queue
• Be part of a genuinely growing company with progression potential
• No two days the same, plenty of variety and autonomy
• Supportive team with ongoing training & development
• Casual dress, team socials, and a relaxed culture
• Free parking, mileage allowance, and 26 days’ holiday

What We’re Looking For:

• At least 2 years’ experience in hands-on IT support
• Strong troubleshooting across Windows 10/11, Mac OS, networking, hardware
• Office 365 knowledge, Teams, OneDrive, SharePoint
• Familiarity with Active Directory, file permissions, and printer support
• Confident working independently and building relationships on-site
• A full UK driving licence and your own vehicle, essential for travel between schools
• Ideally based in or near Swindon

Nice to Have (but not a deal-breaker):

• Understanding of VLANs, VPNs, QoS
• Experience with network cabling, antivirus solutions, or backup systems

The Package:

• Salary from £26,000 per year
• Mileage expenses covered
• Company pension scheme
• Ongoing training & cert opportunities
• Company events & socials
• 26 days holiday + bank holidays
• Sick pay + employee perks

If you’re an IT Technician who wants more than just a helpdesk seat, this is your chance to be out and about, making a difference every day in a role that actually values your input.

Interested in learning more, even just a chat to explore if it’s the right fit?