IT Service Desk Technician

Role: IT Service Desk Technician

Location: Gloucester – Hybrid working

Salary: £32,000–£36,000

Benefits: Pension, leave allowance, training & development, secure environment

Our client, a large, complex organisation with a strong focus on technology-enabled services, is hiring an IT Service Desk Technician to support users across a varied and business-critical IT estate. This role offers the opportunity to work in a highly structured, professional IT environment, supporting a wide user base and gaining exposure to a broad range of technologies, processes, and support scenarios.

What you’ll do

• Manage incidents, service requests, and enquiries within agreed SLAs
• Provide first and second-line technical support following defined procedures
• Diagnose and resolve hardware and software issues, escalating where required
• Install, remove, test, and support IT hardware and applications
• Maintain accurate records and documentation in line with ITIL processes
• Support change activity, investigations, and problem resolution work

You’ll work closely with service desk colleagues, technical teams, and end users to deliver a reliable, customer-focused support service.

What we’re looking for

• Experience in an IT service desk or technical support role
• Strong knowledge of desktop hardware, software, and user environments
• Experience working to SLAs and structured support processes
• A methodical approach to troubleshooting and documentation
• Confident communication skills with technical and non-technical users

The ideal candidate will be organised, customer-focused, and comfortable working in a process-driven environment where service quality and consistency are key.

Why join?

• Hybrid working with a Gloucester base
• Salary of £32,000–£36,000
• Exposure to a broad, enterprise-scale IT environment
• Clear procedures, stability, and ongoing development opportunities



Apply now to play a key role in delivering dependable IT support within a well-established technology team.