Senior IT Support Engineer

Role: Senior IT Support Engineer

Location: Malvern (Hybrid Working)

Salary: Up to £40,000 DOE

Looking for that next step in your IT support career?

Ready to lead support operations while also getting involved in exciting, hands-on project work?

We’re working with a long-standing client, a well-established UK business with a reputation for treating its staff like family, to help them find a Senior IT Support Engineer to join their team. You’ll be based in Malvern, working directly with the IT Manager in a small, supportive team where your voice and ideas will be heard. This role is a brilliant fit for someone currently working in 2nd/3rd Line Support or on a Service Desk, who’s hungry for more ownership, project exposure, and the opportunity to shape IT from the inside out.

The Role:

This isn’t just another support job. It’s a chance to step into a senior role, leading the day-to-day support function while helping complete and maintain a major Microsoft Intune project that’s currently in progress.You’ll work in a tight-knit team where collaboration is key, and where you’ll be trusted to get on with things, bring fresh ideas, and challenge the norm. There’s also a strong emphasis on providing personalised support, this company values people who pick up the phone, go the extra mile, and genuinely enjoy helping others.

What You’ll Be Doing:

• Taking full ownership of Intune – support, maintenance, migration, and optimisation
• Acting as the lead for 2nd/3rd line support, delivering excellent service across the business
• Working on a variety of IT projects, including app deployment, device management, and process improvement
• Speaking directly with users and key stakeholders, this is not a hide-behind-email role
• Collaborating closely with the IT Manager to support and improve IT strategy

What We’re Looking For:

• Hands-on experience with Microsoft Intune, ideally including rollout or major support work
• Familiarity with app wrapping, ISO Android policies, and global admin-level activity
• Someone who’s comfortable working on their own initiative and taking the lead on tasks
• Excellent communication skills – friendly, confident, and happy to jump on a call or walk over to someone’s desk
• A proactive mindset and a genuine interest in both support and IT project delivery

What You’ll Get in Return:

• Up to £40,000 salary, depending on experience
• Hybrid working
• A collaborative, people-first environment where you’ll be supported and trusted
• The chance to shape and influence the IT function
• Real career progression in a company that listens, cares, and invests in its people

Ideal for You If:

• You’re currently a 2nd Line or 3rd Line Support Engineer looking to step up
• You want more variety, not just support, but project involvement too
• You’re confident working with people across all levels of the business
• You want to join a company that offers more than just a job, but a place to grow

Interested?

If this sounds like your kind of move, drop us your CV or message me directly for a confidential chat. No red tape. No fuss. Just a great opportunity with a company that genuinely puts people first.