Service Desk Analyst

Role: Service Desk Analyst (Level 2 Support)

Location: Marlborough, Wiltshire — Full-time, On-site

Salary: Up to £35,000 DOE

Benefits: Training & development, pension, generous holiday, on-site parking, supportive culture, and regular social events

Our client, a leading managed service provider, is hiring a Service Desk Analyst with solid Level 2 support experience across Microsoft 365 and modern Azure cloud technologies. This is a key hands-on role providing high-quality support to a diverse client base while contributing to infrastructure improvement and project delivery.

What you’ll do

• Deliver Level 2 technical support across Microsoft 365 and Azure environments
• Troubleshoot user and system issues across desktop, network, and cloud platforms
• Manage escalations, ensuring timely and professional resolution
• Support hardware and software rollouts, migrations, and upgrades
• Maintain accurate documentation and follow ITIL-aligned processes
• Liaise with vendors and internal teams to ensure smooth service delivery

You’ll work closely with senior engineers and service delivery leads to enhance client environments and ensure stable, secure performance across the modern workplace stack.

What we’re looking for

• Proven Level 2 IT support experience (MSP background desirable)
• Strong understanding of Microsoft 365 administration and Azure AD
• Knowledge of Windows Server, networking, and virtualisation fundamentals
• Experience with endpoint management and device security
• Excellent troubleshooting and communication skills
• A proactive, customer-focused approach and passion for continuous learning

The ideal candidate will enjoy working in a fast-paced, collaborative environment and take pride in delivering a consistently high level of service.

Why join?

• Up to £35,000 DOE with clear progression opportunities
• Full training and support towards certifications
• On-site, collaborative team culture
• Great benefits and a genuine focus on employee development



Apply now to join a growing IT team supporting modern, cloud-first environments.