Level 3 IT Solutions Apprenticeship - Taverham High School
Provide on-site IT support at Taverham High School, maintaining network access, security, and data backups. Assist staff and students with IT issues, monitor systems for proper use, and respond to helpdesk requests both on-site and remotely within the Enrich Learning Trust.
Role
Network Maintenance and Support
- Troubleshoot and resolve IT issues and service requests via the central ticketing system, escalating where necessary
- Install and configure hardware and software on workstations
- Maintain a knowledge base and ensure smooth running of networks, applications, and user access
- Manage user accounts- adding new users, removing leavers, and maintaining online services such as Microsoft 365 and MIS
- Prepare, set up, and store devices such as iPads and laptops when required
Hardware Maintenance
- Set up and test new equipment and assist staff and students with IT hardware and software issues
- Carry out basic maintenance such as replacing printer consumables, fixing paper jams, and cleaning projector filters
- Perform minor hardware repairs and keep an inventory of equipment
Network Security
- Help maintain the trust’s networking infrastructure, including Wi-Fi, switches, and servers
- Identify areas to improve IT security and promote safe usage practices
- Support compliance with GDPR, Data Protection, and copyright regulations
Project Support
- Provide on-site technical support for IT projects and complete assigned project tasks on time
- Work collaboratively with the IT team and update the IT Manager on progress and challenges
Audio-Visual Support
- Set up and operate AV equipment for lessons, assemblies, and school events
- Record, edit, and produce videos for internal and external use
- Liaise with suppliers for AV equipment hire or purchases and ensure proper storage and care of resources
General Responsibilities
- Advise staff and students on cyber safety and correct network use
- Maintain confidentiality, uphold safeguarding practices, and follow trust policies
- Attend occasional evening events to provide technical support
- Participate in training, performance reviews, and assist with IT provision across the Enrich Learning Trust
- Support in responding to cyber incidents when required
Training
- Potential full-time employment for the right candidate upon successful completion of the apprenticeship
- Apprenticeship Standard
- IT solutions technician (level 3)
- Training Provider
- REMIT GROUP LIMITED
- Working Week
- Monday to Friday, 8:00am to 4:00pm, with a 30 minute break
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Thursday, 20th November 2025
- Start Date
- Sunday, 7th December 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Team working
- Initiative
Qualifications
- English GCSE, grade Grade 4/C or above (Desired)
- Mathematics GCSE, grade Grade 4/C or above (Desired)
About the Employer
INSPIRE ATA LIMITED
Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.
- Company
- INSPIRE ATA LIMITED
- Location
- Beech Avenue, Taverham, Norwich, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,526.20 a year
- Posted
- Company
- INSPIRE ATA LIMITED
- Location
- Beech Avenue, Taverham, Norwich, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,526.20 a year
- Posted