Service Transition Programme Manager

Technical Programme Manager – Service Transition – Hybrid / London – £120K + Bonus & Excellent Benefits Overview: A prestigious global financial institution is seeking an experienced Technical Programme Manager with strong expertise in service transition and technology change delivery.In this pivotal role, you will oversee business-critical programmes that ensure new and enhanced technology services are transitioned seamlessly into live operations. This includes managing the introduction of enterprise platforms, cloud-based solutions, and large-scale technology change initiatives, ensuring they are delivered with resilience, governance, and operational readiness at the forefront.You will lead a team of Project Managers, collaborating closely with service management, operations, and technology teams to guarantee that all new services are stable, supportable, and aligned with business objectives.Role & Responsibilities:

• Oversee the planning and delivery of major service transition programmes, ensuring smooth handover of technology services into BAU.
• Embed best practice across service readiness, operational acceptance, and governance controls.
• Provide strategic leadership and guidance to Project Managers, ensuring programme delivery aligns with business and IT strategy.
• Build strong relationships with senior stakeholders across technology, service management, and business functions.
• Manage vendors and service partners to ensure effective knowledge transfer, documentation, and support readiness.
• Monitor programme risks, dependencies, and benefits realisation, with a focus on resilience and operational stability.
• Drive continuous improvement in service transition frameworks, processes, and delivery standards.

Essential Skills & Experience:

• 10+ years’ experience leading complex technology/service transition programmes, ideally within financial services.
• Proven ability to deliver enterprise-scale programmes involving service introduction, operational readiness, and technology change.
• Strong understanding of IT service management principles (ITIL), governance, and change management.
• Demonstrated expertise in budget oversight, stakeholder engagement, and executive-level reporting.
• Excellent leadership skills with experience building and mentoring high-performing delivery teams.
• Exceptional communication and influencing skills, with the ability to collaborate across technical and non-technical groups.

Package & Benefits:

• £120,000 base salary
• Annual performance bonus
• Hybrid working model (3 days per week in central London)
• Private healthcare cover
• Market-leading pension scheme
• Comprehensive lifestyle, wellbeing, and financial benefits