Business Administration Apprentice - IT Managed Services - Broadbridge Heath

A fantastic opportunity has just arisen within one of our established clients, a leading ICT Managed Services Provider based in Broadbridge Heath. We are looking for someone eager to support our highly successful across our operations and accounts teams. ICT capability is must, especially across EXCEL and tracking systems. 

We are looking to recruit a Business Administration Apprentice to work in a small, but busy office environment on a full time, permanent basis. The hours are 09:00-17:30 with an hour for lunch.  

This key role is a vital part of the organisation and is largely led by customer interaction as well as daily back-office administration.  

Role and responsibilities to include:  

• To be the first point of contact for new and existing customers  
• Log all service related calls on in-house system and organise service engineers to attend calls. Follow up and order parts through suppliers and keep customers updated  
• Order new kit, arrange delivery dates with customers and co-ordinate the networking of new machines  
• Liaise with management at head office, suppliers and customers at all levels  
• Keep track of all on-site consumables and replenish stock  
• Provide high level of customer service  
• Load supplier invoices onto accounts package and reconcile against purchases made  
• Experience, skills and qualities required:  
• Customer service experience preferable  
• Administration experience essential  
• The ability to work under pressure in time sensitive role  
• Good time keeping and communication skills are imperative  
• Be able to take ownership of workload  

• Communication skills
• Organisation skills
• Customer care skills
• Administrative skills
• Logical
• Team working
• Initiative
• Patience

• Maths and English GCSE, grade C (4) or above (Desired)