ICT Service Desk Analyst

Salary £28,195.80 a year

Location Stoke on Trent

Hours per week 35

Contract type Permanent

We’re looking for someone to provide technical support for our client’s ICT systems, giving great customer service and helping everyone to use technology effectively.

Job requirements:

• Providing excellent customer service on the ICT service desk, providing first and second line support.
• Making sure incident tickets are logged, triaged and resolved within agreed service level targets.
• Setting up and maintaining mobile equipment.
• Supporting the whole ICT team with administrative duties.
• Providing ICT learning sessions for staff.
• Setting up new users and administering user permissions and security.
• Working with various teams and colleagues to determine specific issues and support smarter ways of working.
• Administering and maintaining the asset and software licence register.

What we’re looking for:

• Some experience in a customer service role and an ICT support environment.
• Relevant qualification in computing or ICT.
• Good working knowledge of Microsoft systems.
• Ability to solve problems using own initiative and prioritise work to meet deadlines.
• Great communication skills.
• Someone compassionate and supportive, and happy to help no matter how big or small the problem is.
• UK Driving License and full access to a vehicle is essential.
• DBS Check required.

Help us to make sure everyone in our region has access to a happy home. APPLY NOW!

We’ll be interviewing as we go so might close the application process early if we find the right person.

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