Implementation Team Lead

IRIS is one of the UK's leading providers of payroll and HR software. Our products support thousands of organisations - and the way we implement them shapes the entire customer experience.

We're looking for an experienced Implementation Manager to lead a team of consultants who deliver IRIS payroll and HR solutions to new customers. If you enjoy developing people, improving processes, and making sure projects run smoothly from start to finish, this is an opportunity to take real ownership and make a measurable impact.

Why This Role Matters

This role sits at the heart of how customers begin their journey with IRIS.

You'll ensure every implementation is delivered smoothly, professionally, and to the high standard we're known for. Your leadership will directly influence:

• Customer satisfaction
• Consultant performance, utilisation, and development
• The quality and consistency of our delivery
• Growth across Managed Services
• How our implementation processes evolve

You'll play a key part in shaping the success of both your team and the wider business.

About the Team You'll Join

You'll manage a team of six Implementation Consultants. You'll work closely with other Implementation Managers, our Senior Manager for Professional Services, Product teams, Sales, Account Management, Finance, and Managed Services Operations.

It's a collaborative group that shares ideas, supports each other, and works together to deliver great outcomes for customers.

What You'll Be Doing

Lead and Support Your Team

• Guide consultants through their day-to-day delivery
• Hold regular check-ins and quarterly reviews
• Coach and develop their skills in both product and customer delivery
• Create a positive, supportive, and high-performing team culture
• Manage resource planning to ensure strong utilisation

Deliver Successful Implementations

• Ensure every customer receives a smooth, structured onboarding
• Maintain high standards and consistency across all implementations
• Support consultants with escalations, tricky projects, or customer issues
• Work with Professional Services colleagues to keep projects on time and on budget

Work Across the Business

• Share insights with Product and help shape product improvements
• Support Sales with orders and pipeline activity
• Collaborate with Bureau teams to hand over payrolls once implemented
• Keep processes aligned across all Implementation Managers

Improve and Evolve How We Work

• Review and refine implementation processes
• Help the team adopt new tools, processes, and ways of working
• Contribute to integration and alignment when IRIS acquires new businesses
• Identify opportunities to improve efficiency, revenue, and service quality

What We're Looking For

We're looking for someone who can confidently lead people, manage delivery, and bring structure and positivity to a busy team environment.

You'll be a great fit if you have:

• Proven experience managing a team
• Strong background in software implementation, payroll, HR, or Professional Services
• Excellent communication and customer service skills
• A calm, organised approach to managing work and supporting others
• Strong problem-solving ability and attention to detail
• The confidence to influence, motivate, and guide consultants
• The ability to work well with many different teams and stakeholders
• Experience with IRIS products (an advantage, not essential)
• Qualifications such as team leadership, training, technical, or software-related certifications are welcome but not required.

What You'll Gain

• A leadership role with real influence over customer success and operational performance
• A supportive team and a business that invests in development
• Opportunities to contribute to major projects, product improvements, and acquisitions
• A chance to shape how IRIS implements payroll and HR solutions at scale
• A role where your ideas, leadership, and problem-solving genuinely matter

Our Application Process

We like to keep things simple, transparent, and fair:

Apply online

Send your CV and a few details. No long forms.

Initial Interview (plus Online Assessments)

• A chat with our Talent team.
• Two short assessments:
• CCAT (15-minute timed test).
• EPP (untimed personality questionnaire).

Interview with our Professional Services team (MS Teams)

A conversation about your experience, leadership style, and approach.

If you're an experienced leader who enjoys supporting people, improving processes, and delivering smooth, successful implementations, we'd love to hear from you.

Apply today and lead the team delivering IRIS solutions to customers across the UK.