Apprentice IT Support Technician
As part of our Global Technical Operations Team, you’ll learn how to deliver high-quality technical support and break-fix services to ISDM’s managed service customers. You’ll work closely with experienced engineers and the Service Desk Lead to gain hands-on experience across video conferencing, audio-visual, and collaboration technologies.
Role
- Assist the Service Desk team in responding to customer support queries via phone, webchat, or video call.
- Learn how to log, track and update support cases in systems such as ASM or ServiceNow.
- Shadow engineers to understand fault diagnosis and basic troubleshooting steps.
- Support the setup and testing of AV and VC equipment in collaboration spaces and meeting rooms.
- Help monitor and maintain customer systems to ensure consistent performance.
- Participate in preventative maintenance activities under supervision.
- Learn how to prepare and deliver clear handovers to ensure continuity between shifts.
- Support with admin tasks such as updating customer documentation, asset lists, and reports.
Training
Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
The role offers long term security and the opportunity to progress into a permanent position.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- VELOCITY 1st LIMITED
- Working Week
- Monday to Friday 09:00hrs to 17:30hrs
- Expected Duration
- 1 Year 4 Months
- Positions Available
- 1
- Closing Date
- Friday, 19th December 2025
- Start Date
- Monday, 5th January 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)
About the Employer
ISDM SOLUTIONS LIMITED
ISDM Solutions is your end-to-end technology partner for today’s workplace. Whether you’re designing enterprise networks, equipping meeting rooms with next-gen AV, or bringing intelligence to your building environment, we deliver the full solution and keep it running seamlessly. Come work with us if you want hands-on experience, collaboration across teams, and the chance to help organisations truly transform how they work.
- Company
- ISDM SOLUTIONS LIMITED
- Location
- 437 G Mill, Fourth Floor, Halifax, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £23,810 a year
- Posted
- Company
- ISDM SOLUTIONS LIMITED
- Location
- 437 G Mill, Fourth Floor, Halifax, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £23,810 a year
- Posted