IT Support Analyst

Are you a recent graduate or early-career IT professional ready to launch your career in a professional services environment? A well-established legal group in Northampton is seeking a motivated and technically curious IT Support Analyst to join their internal IT team.

This is an ideal opportunity for a 1st or 2nd jobber looking to gain hands-on experience supporting users in a Microsoft Azure and Office 365 ecosystem, while developing a strong foundation in enterprise IT.

Key Responsibilities

• Provide 1st and 2nd line support to staff across the firm, resolving hardware, software, and network issues

• Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive

• Assist with Azure Active Directory tasks such as user provisioning and access control

• Troubleshoot Windows 10/11 devices and mobile platforms

• Log and track incidents using ITSM tools, escalating where necessary

• Contribute to internal documentation and process improvements

What You’ll Bring

• A degree in Computer Science, IT, or a related field—or equivalent practical experience

• Exposure to IT support through internships, university projects, or a previous role

• Familiarity with Microsoft Azure and Office 365 (training provided)

• Strong communication skills and a methodical, customer-focused approach

• Eagerness to learn and grow in a professional services setting

What’s On Offer

• Structured onboarding and mentorship from experienced IT professionals

• Exposure to enterprise-grade infrastructure and legal sector workflows

• Clear progression pathways into infrastructure, cloud, or cybersecurity roles

• Competitive salary and benefits

• A collaborative team culture with hybrid working options