Lead Support Engineer, Bracknell

Are you ready to be the go-to tech expert in a thriving Managed Services Provider? Our client—a fast-growing, agile MSP based in Bracknell—is on the hunt for a hands-on, proactive 3rd Line Engineer to lead from the front and elevate the team.

You will:

• Take ownership of complex escalations, diving deep into Windows, networking, cloud, and infrastructure troubleshooting.
• Lead and mentor junior engineers, setting technical standards and sharing best practices.
• Work closely with senior management to implement and improve internal processes.
• Collaborate on client solutions including Office 365, Azure, Hyper-V/VMware, firewalls, and more.
• Scope and assist in project rollouts—from onboarding new clients to upgrading legacy systems.

What We’re Looking For:

• Proven experience in a 2nd/3rd Line Support role within an MSP or similar environment.
• Proven experience leading and mentoring other engineers.
• Excellent working knowledge of Microsoft stack, virtualization, backups, and security.
• Strong customer-facing communication skills and the ability to lead by example.
• A knack for solving problems under pressure—while keeping things calm for clients and teammates alike.

Why Join?

• Be part of a supportive, ambitious tech team with big plans.
• Genuine career progression, including leadership training and certifications.
• Flexible working options, regular team events, and a people-first culture.

Ready to make your mark in a company that values both technical excellence and human leadership? Apply now to be the backbone of a growing MSP that’s going places.