System Support Specialist

Job Description

We are seeking an Application Support and Development Analyst to contribute to the ongoing development and support of key business systems for a client based in Birmingham. This role is ideal for someone with experience in C#, SQL Server, and ERP platforms who is looking to further develop skills in automation, integration, and business process improvement.

You will work closely with business users, support teams, and development resources to deliver enhancements that strengthen reporting capability, streamline operations, and improve data accuracy. The role also includes application troubleshooting, technical problem-solving, and involvement in wider continuous improvement initiatives.

Responsibilities

Application and Business Logic Development

· Develop and maintain custom business logic using C# to support workflows within an Epicor ERP environment

· Translate functional requirements into effective and maintainable technical solutions

· Create, enhance, and maintain Epicor BAQs to support operational and analytical reporting

· Build dashboards and user-facing insights that provide real-time visibility of business performance

System Integration and Automation

· Support the design and configuration of integrations using REST APIs and automation platforms such as Microsoft Power Automate or similar tools

· Maintain and update automated processes to reduce manual effort and improve efficiency

· Assist with improving data exchange between the ERP system and external applications such as ecommerce and logistics platforms.

Data and Reporting Support

· Develop SQL queries, views, and stored procedures to support reporting and system operations

· Collaborate with business teams to understand reporting needs and validate data outputs

· Promote data consistency and ensure the accuracy of information flowing through connected systems

· Assist with the maintenance of reporting solutions such as SSRS or embedded Epicor tools.

Technical Support and Collaboration

· Assist in diagnosing and resolving application issues, ensuring minimal disruption to business operations

· Work as part of a cross-functional technical team on enhancement projects and system upgrades

· Contribute to internal process documentation and configuration records

· Share knowledge and continually build technical and ERP system expertise