Support Specialist
IT Support Technician (1st & 2nd Line)
Moreton-in-Marsh, Gloucestershire
£25,000 – £28,000
Must be able to drive
Amazing company, amazing opportunity.
We're looking for an IT Support Technician to join a friendly, growing team and provide a mix of 1st and 2nd line support across the business. This is ideal for someone with a solid 1st line background who's ready to step up, get stuck into more complex issues and grow their career.
What you'll be doing:
- Acting as the first point of contact for IT issues (phone, email, tickets)
- Troubleshooting hardware, software and basic network problems
- Supporting device and account setups, and standard software installs
- Taking on 2nd line tickets – servers, networks, applications, AD and O365
- Assisting with hardware repairs, installs and IT projects
- Documenting fixes and helping to mentor more junior team members
What we're looking for:
- Experience in 1st line support (2nd line exposure a bonus)
- Knowledge of Windows/macOS, networking basics (TCP/IP, DNS), Office 365
- Strong communication and customer service skills
- Organised, proactive and calm under pressure
- Full UK driving licence essential
- CompTIA / Microsoft certs are a plus
If you're passionate about IT, love helping users and want the chance to grow in a supportive environment, we'd love to hear from you.