ICT Support Technician

ICT Support Technician

Imperial London Hotel Group

40 hours a week (Shift Pattern 5/ 7 days Incl. Weekends & Bank Holiday)

£36,000,00 + Benefits

An opportunity has arisen for an ICT Support Technician to join Imperial London Hotels, providing first line and second line support across the group.

Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms. Bedford Hotel, President Hotel, Tavistock Hotel, Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship Lifestyle Hotel in 2026.

We are now recruiting an ICT Support Technician for Imperial London Hotels. We don't want you to work for us, we want you to work with us and be part of our ILH Family.

As an ICT Support Technician, you will be at the forefront of our technological operations, providing support to our staff and ensuring that all IT equipment and software are functioning optimally. Your responsibilities will include troubleshooting hardware and software issues, configuring new devices, and providing training to team members on various IT systems. You will work closely with our management team to implement new technologies that enhance our services and improve the overall guest experience.

We are looking for individuals with a strong background in IT support, excellent problem-solving skills, and a passion for technology. You should be able to communicate effectively with a diverse range of people, demonstrating patience and professionalism. A keen interest in the hospitality sector is essential, as you will be working in a fast-paced and lively environment where exceptional customer service is paramount.

You'll provide hands-on technical support to staff and management across multiple properties, troubleshoot hardware, software, and network issues, and play a key role in maintaining our critical systems from Office 365 and Active Directory to guest Wi-Fi, PMS, EPOS, and backup/disaster recovery processes.

You'll collaborate with external vendors, manage our helpdesk system, maintain detailed documentation, support compliance with GDPR, PCI DSS, and corporate policies, and contribute to projects that drive our ongoing modernisation.

This is a hands-on, varied position with regular travel between properties, participation in an on-call rota (around 1 week per month), and the flexibility to respond to emergencies outside normal hours. If you thrive in a fast-paced hospitality environment where no two days are the same, this is the perfect opportunity to make a real impact.

What we're looking for:

• At least 3 years' experience in a similar IT support role
• Strong hands-on knowledge of Windows Server 2012+, Microsoft Office 365, Active Directory, and Group Policy
• Solid understanding of networking fundamentals (LAN/WAN, DHCP, TCP/IP), wireless networks, and ideally some exposure to switches, VOIP, routing/switching, or backups/DR
• Proven ability to troubleshoot desktop, hardware, and software issues efficiently and professionally
• Excellent English communication skills — confident across face-to-face, phone, email, Teams, and more
• A+ / Network+ or equivalent certification (desirable: Microsoft certifications like MCP/MCSA, ITIL)
• A genuine passion for technology combined with top-tier customer service mindset
• Enthusiasm for the hospitality industry and working in a lively, people-focused setting

What’s In It for You:

• 28 days holiday, rising to 33 with length of service (including bank holidays).
• Access to ILH Training Academy programmes, apprenticeships and supported study
• Holiday Purchase Scheme
• Complimentary uniform dry-cleaning, plus discounted personal dry-cleaning
• Interest-free Season Ticket Loan
• Workplace Pension
• Team member flat rate and 50% friends and family hotel discount
• 50% discount across ILH F&B outlets
• Discounted drinks at Blooms Café
• Employee-funded Health Cash Plan
• Local Bloomsbury discounts
• Early Pay access
• Shopping discounts with selected retailers
• Salary sacrifice schemes including nursery care, cycle to work, and technology
• Access to mental health first-aiders, wellbeing support and the Employee Assistance Programme

About Us:

With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride. We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We’re rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels and 9 restaurants in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests, and we believe that starts with the right team.