IT Support Specialist

Job Description – IT Support Engineer

Salary: £35,000–£50,000 Location: West London Working Hours: Monday–Friday, 9:00am–5:30pm

Overview

My client is seeking a proactive and hands-on IT Support Engineer to deliver high-quality technical support to both our internal teams and nationwide dealership partners.

This role is ideal for an engineer who thrives in a busy, hardware-focused support environment and enjoys practical problem-solving. You will play a key part in maintaining day-to-day IT operations across devices, networks, Microsoft 365, and dealer-facing systems. Experience working in large enterprise or multi-site organisations is highly advantageous.

Key Responsibilities

1. Hardware & Desktop Support (Primary Focus)

• Provide 1st and 2nd line IT support for head office users and the dealer network.
• Support and maintain desktops, laptops (Lenovo/Dell/HP), printers, scanners, and meeting room equipment.
• Diagnose, repair, and replace hardware components; conduct regular preventative maintenance.
• Manage the IT asset lifecycle including procurement, deployment, tracking, and retirement.

2. Software & Systems Support

• Install, configure, and maintain Windows 7/10/11 and Microsoft 365 applications.
• Manage Microsoft 365 user accounts, permissions, licensing, and configuration.
• Support employee onboarding/offboarding (accounts, access, device setup).
• Deliver user training and promote best practices across the organisation and retail network.

3. Network & Infrastructure

• Provide basic troubleshooting for LAN, Wi-Fi, switches, routers, and cabling.
• Liaise with external vendors or service providers for escalated infrastructure issues.

4. Automotive OEM / Dealer Network Support

• Deliver IT support for dealer operations including retail systems, remote access, and OEM applications.
• Assist with the rollout and support of dealer-facing systems such as DMS, CRM, and diagnostic platforms.

5. Security & Compliance

• Adhere to IT security standards and support compliance with GDPR, ICMS, and internal policies.
• Maintain accurate documentation, SOPs, and knowledge base resources.
• Support periodic audits, security checks, and access reviews.

Required Skills & Experience

• 1–3 years’ experience in an IT Support or Desktop Support role (enterprise or multi-site preferred).
• Strong hands-on experience with PC and laptop hardware troubleshooting and maintenance.
• Solid understanding of Windows OS (7/10/11) and Microsoft 365.
• Basic networking knowledge (LAN, Wi-Fi, switches, routers).
• Understanding of GDPR and experience working within security policies and compliance frameworks.
• Excellent communication skills with the ability to support users at all technical levels.
• Strong organisational and problem-solving skills with the ability to manage multiple issues at once.
• Customer-focused approach with a proactive, service-oriented mindset.

What We Offer

• Competitive salary between £35,000 and £50,000
• Company car scheme
• Monday to Friday working pattern (9:00am–5:30pm)
• Opportunity to support an expanding dealer network and fast-paced retail environment
• A hands-on, varied technical support role with exposure to multi-site operations