Desktop Support Analyst

Desktop Support Analyst – London (On-site, 5 days a week)Ensure all your application information is up to date and in order before applying for this opportunity.

We are looking for someone to join the European arm of a leading financial firm, where you would working across several teams; including the trade floor.

What You'll Be Doing

You'll be the face of IT support, delivering high-quality technical service to a user base of around 350 people - including front-office traders and senior stakeholders.

• Provide 1st & 2nd line support across Windows 10/11, Office 365, and VDI environments.
• Troubleshoot hardware, software, and network issues - digging deep to find root causes, not just escalating.
• Manage patching, updates, and software deployments using SCCM and other enterprise tools.
• Support collaboration platforms like MS Teams, Exchange, and Citrix.
• Investigate and resolve security vulnerabilities to keep systems safe and compliant.

What We're Looking For

• 2–3 years' experience in desktop or IT support; ideally in a fast paced environment.
• Strong technical skills across Windows 11, Office 365, VDI, Active Directory, and Citrix.
• Working knowledge of DNS, DHCP, and basic networking principles.
• Familiarity with PowerShell scripting
• Excellent communication skills - confident dealing directly with key business users.

Why This Role

This isn't just another support role — it's a chance to join a close-knit, high-performing team of 3 people that's critical to the business's success. Part of your role will be:

• Working across core support hours in rotating shifts.
• Occasionally cover overnight support (from home, on a rota, with double-time pay).
• Get involved in major projects - including an upcoming office relocation.
• Upskill across the Windows and infrastructure stack and gain exposure to trading floor systems.

If you're ready to step into a role that will challenge you technically and reward you with real ownership, this is the perfect opportunity so please send your CV to be considered.