Senior Systems Administrator (ITSM)

ITSM Senior Systems Administrator - 20 month FTC

Indra is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers worldwide. It is a world-leader in providing proprietary solutions in specific segments in Transport and Defence markets, and the leading firm in Digital Transformation Consultancy and Information Technologies in Spain and Latin America through its affiliate Minsait. Its business model is based on a comprehensive range of proprietary products, with a high-value focus and with a high innovation component. In the 2024 financial year, Indra achieved revenue of € 4.84 million, 60,000+ employees, a local presence in 46 countries and business operations in over 140 countries.

As the technological partner for its customers’ key operations, Indra is at the core of their business, and Indra’s four values guide everything we do:

Leadership - Generating real impact through tangible results

Flexibility - Enhancing proximity to the customer and differentiating Indra from its competitors

Focus - Projecting progress in a clear direction, which is crucial in the specialisation of business

Reliability - Building trust and long-term relationships based on experience and excellence

As we continue to enjoy an exciting period of growth in the UK, we are looking for an ITSM Systems Administrator to support us with our upcoming projects.

Key duties include:

• Support the due diligence process, Analysis, Design and Transition phases for migration from ServiceNow to BMC Helix ITSM.
• Conduct a comprehensive assessment of the current ITSM environment based on ServiceNow.
• Identify and document all relevant processes, configurations, customizations, and integrations.
• Map current ITSM workflows to BMC Helix equivalents and identify any gaps or complexities.
• Collaborate with technical teams, support functions, and business stakeholders to extract a full picture of the environment.
• Assess potential risks, technical challenges, and dependencies involved in the migration.
• Deliver clear documentation and strategic recommendations to inform decision-making and planning.

Required Skills and Experience:

• Experience in ITSM roles, preferably in consulting or project-based work.
• Strong expertise in BMC Helix ITSM – hands-on experience with modules like Smart IT, CMDB, Change Management, Incident/Problem, etc.
• Knowledge of BMC Helix deployment in On-Prem/SaaS environments using a container-based approach
• Working knowledge of ServiceNow – capable of navigating, analysing, and understanding existing configurations and processes.
• Proven experience in due diligence, discovery, or ITSM migrations.
• Strong interpersonal and communication skills – ability to engage effectively with both technical and non-technical stakeholders.
• Skilled in gathering undocumented knowledge through interviews and workshops.

What we can offer you

• Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days)
• 35 hour working week
• Pension – 4% employee and 4% employer
• Private medical insurance (including dental & optical)
• Life assurance
• Income protection
• Employee assistance programs
• Flexible/remote working options
• Charitable initiatives
• Social events (formal & informal)
• Learning and development programs
• Innovative & collaborative work environment

Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law