ServiceNow Administrator

ServiceNow Administrator – Platform Refresh Project – SC Clearance Required

We’re seeking an experienced ServiceNow Administrator to support and deliver a major ServiceNow platform refresh project. This is a hands-on technical role, working closely with internal stakeholders and external partners to ensure a smooth, secure, and efficient refresh of the ServiceNow environment.

You will play a key role in preparing, executing, and validating the platform upgrade, as well as implementing post-refresh optimizations and ensuring minimal disruption to business operations.

Key Responsibilities

• Administer and maintain the ServiceNow platform during the refresh and upgrade cycle.
• Plan, coordinate, and execute the ServiceNow instance upgrade, ensuring compliance with best practices and governance standards.
• Manage clone, backup, and restore activities in preparation for the refresh.
• Validate integrations, customizations, and business rules post-upgrade.
• Troubleshoot and resolve issues identified during testing and deployment.
• Work with stakeholders to document processes and communicate upgrade timelines.
• Implement configuration and performance improvements post-refresh.
• Ensure security, access controls, and compliance remain intact throughout the project.

Skills & Experience

• Proven experience as a ServiceNow Administrator (2–4+ years ideally).
• Strong understanding of ServiceNow upgrade/refresh processes.
• Experience with ITSM, ITOM, CMDB, and custom applications within ServiceNow.
• Familiarity with ServiceNow clone management and instance synchronization.
• Knowledge of ServiceNow scripting (JavaScript, Glide API) a plus.
• Excellent problem-solving, documentation, and communication skills.
• ServiceNow CSA or CIS certification preferred.