Sales Support Specialist

Introduction

Infinigate Group are a leading, global distributer, specialising in total cyber security solutions and services. With 4 UK offices based in London, Woking, South Cerney and Fareham, we take pride in providing unrivalled support and value for our vendor and reseller partner communities.

Our team at Infinigate consists of IT security experts as well as highly skilled support staff. With the right people in place, our laser focus is on positive customer outcomes and long-term stable partnerships with our vendors. To deliver this objective we adopt a flat hierarchy, high performing teams, efficient decision-making processes and a nurturing and learning environment which rewards performance.

Role Purpose

Are you driven to succeed, utilising strong communication and organisation skills to achieve team and company objectives? Infinigate are seeking these skills to join one of our excelling sales teams based in London as a Sales Support Specialist. This role offers the opportunity through initial investment and training, to add value to the team through proactive ownership of the full administrative cycle for vendor sales support. You will have the capability and confidence to enhance processes and offer outstanding customer service to internal and external stakeholder alike!

Infinigate are pleased to offer this position as hybrid, 2 days working from home and 3 from our vibrant London office. We work to a 37.5-hour week, Monday to Friday.

Duties & Responsibilities

• Create a high volume of quotations for both New Business and Renewal opportunities
• Logging these int our CRM as defined in the vendor specific process
• To manage the sales order process from receipt of PO from customer through to Supply Chain Team including quality checks and error resolution
• Managing and chasing back-order report where required
• Assist with managing the RMA process
• Ensure the CRM system is used and updated as defined for your vendor
• In-depth understanding of [Vendor] and Infinigate systems and processes
• To have an excellent working relationship with [Vendor] product sales team, supply chain and renewals team.
• Maintain a peer-to-peer relationship with the Vendor

General Skills

• Professional written and verbal communication skills
• Ability to prioritise, manage concurrent activities and to multitask
• Numerate with good attention to detail
• Proficient in MS applications including Excel, Word and Outlook
• Previous experience of IT systems for quotation, order entry, CRM
• Calm under pressure

Personal requirements

Infinigate’s values underpin a strong collaborative working culture and successful inclusive working environment.

• Own it! Self-motivated with the ability to work on own initiative
• Aim high! Demonstrates accountability and responsibility that fall within the scope of the role
• Be open! A team player and a good collaborator

Benefits

• Up to £30,000 salary per annum + £5,000 variable commission
• 25 days annual leave rising to 28 days with length of service, plus bank holidays.
• Day off on your birthday.
• 2 paid volunteer days per year
• Additional holiday purchase scheme
• Electric Car Lease Scheme
• Life assurance of 4 x basic salary and group income protection from start date
• 5% employer matched pension contributions after 3 months service.
• Individual cover for private medical insurance and healthcare cash plan following successful completion of probationary period.
• Hybrid working arrangements and standard office working hours are 9am – 5.30pm
• Employee assistance programme for practical and emotional support.
• Free parking and complimentary refreshments onsite.

Infinigate Group are committed to creating a diverse and inclusive workplace where differences are not only accepted but also valued and appreciated. If any reasonable adjustments would support you through the recruitment process, then please get in touch at JobsUK@infinigate.com

If you are interested in applying for this role or have any additional queries on the role, please submit your CV quoting ‘ Sales Support Specialist’ to JobsUK@Infinigate.com.