M365 Copilot SME

Role: M365 Copilot SME

Location: Sheffield, UK(Hybrid)

Role type: Contract Inside IR35

JD:

Provide 3rd / 4th Line Operational Support for M365 Copilot across tenant. Providing incident response via complex troubleshooting, policy/configuration changes and mass deployments throughout the organisation.

Key Responsibilities

  • Incident & Problem Management
  • Triage and resolve complex M365 escalations / Multi User Incidents (usage, access errors, unexpected results).
  • Root cause analysis across M365 Admin Centre, Entra, Conditional Access, SharePoint/OneDrive permissions, Teams, Group Policy Objects, Aternity etc
  • Observability and Monitoring
  • Advanced understanding of monitoring and observability tools such as Thousand Eyes and Downdetector

Required Qualifications

  • 5–8+ years in Microsoft 365 support at enterprise scale.
  • Strong skills in Microsoft Copilot, SharePoint/OneDrive permissions, Entra ID, Conditional Access.
  • Experience working within regulated environments and producing audit-ready artifacts.

Preferred

  • Exposure to large scale Copilot deployments (free/M365) in the financial sector.
  • Proficiency with PowerShell and Graph API for troubleshooting and reporting.

Provide CoPilot knowledge sharing sessions to fellow M365 Application owners

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Job Details

Company
Infoplus Technologies UK Limited
Location
Sheffield, UK
Hybrid / Remote Options
Posted