Service Designer - Public Sector

Service Designer - need strong Public Sector experience - remote - 3 months, extending to 12 months - £400

Skills/experience

-Understand user needs. Collaborate with multidisciplinary teams to understand behaviour and feedback
-Good working knowledge of service design in practice
-Analyse research findings, data, insight gathering, critical thinking and concept generation
-Strong grasp of qualitative/quantitative research methods. Work with researchers to conduct these studies.
-Lead workshops to drive actionable outcomes
-Support the communication with product owners & policy colleagues to define the customer journey, articulate the vision for products and services
-Understand as-is service design and identify improvements.
-Create high quality service design deliverables, including personas, experience maps, insights packs, user flow maps, and service blueprints
-Provide support and mentor team members

• Strong knowledge and proven practical execution of Customer Centric Design Principles
• Experience in planning and conducting user research, usability testing, interpret feedback and incorporate into future iterations
• Experience in designing, service design blueprints, customer journey and empathy mapping
• Experience in facilitation of Design Workshops with a variety of stake holders at all levels of an organisation
• Proven experience practice knowledge working in Agile Projects from user stories and backlog management to acceptance criteria
• Proficiency with design tools such as: Figma, Sketch, Adobe XD, inVision Studio, Zeplin, Axure RP.
• Solid understanding of usability and accessibility standards including Web Content Accessibility Guidelines (WCAG) & ISO 9241
• Work closely with other designers, commercial and technical teams to execute a balanced approach to delivery. Where required can manage a team(s) and mentor as appropriate.
• Knowledge of GDS standards