Service Designer - GDS

We are heading up a recruitment drive for a global consultancy that require a Service Designer to join them on a major government project that's based remotely.

This role is inside iR35.

-Understand user needs. Collaborate with multidisciplinary teams to understand behaviour and feedback
-Good working knowledge of service design in practice
-Analyse research findings, data, insight gathering, critical thinking and concept generation
-Strong grasp of qualitative/quantitative research methods. Work with researchers to conduct these studies.
-Lead workshops to drive actionable outcomes
-Support the communication with product owners & policy colleagues to define the customer journey, articulate the vision for products and services
-Understand as-is service design and identify improvements.
-Create high quality service design deliverables, including personas, experience maps, insights packs, user flow maps, and service blueprints
-Provide support and mentor team members