Dynamics 365 BC Support

D365 Business Central Support Consultant

Hybrid - Hampshire/Surrey

Our client, a leading D365 Business Central Gold Partner, is seeking a skilled, motivated consultant to join its D365 Business Central Support team. The ideal candidate will ensure smooth operation, address issues, and communicate effectively with their client's key stakeholders, both technical and non-technical.

Remote-based position

Key Responsibilities:

• System Support: Troubleshoot and resolve system issues - 1st & 2nd Line Support
• User Assistance: Help users navigate and utilize Business Central.
• Configuration and Customisation: Adjust the system to meet business needs.
• Training: Conduct user training sessions.
• Documentation: Maintain system documentation.
• Collaboration: Work with IT, analysts, and stakeholders.
• Upgrades and Maintenance: Assist with system updates and maintenance.
• Reporting: Generate and analyse usage reports.

Qualifications:

• Education: Bachelor's degree in IT, Business Administration, or related field.
• Experience: Prior role in supporting Dynamics 365 Business Central or similar ERP systems.
• Technical Skills: Proficient in configuration, customisation, and troubleshooting.
• Communication Skills: Excellent verbal and written skills.
• Problem-Solving: Strong analytical skills.
• Team Player: Collaborative and able to manage multiple tasks.