Technical Advisor

Inspire Resourcing are thrilled to be recruiting for a global company within their office in Belper. Our client is a market leader, offers career progression in fast paced business with a family friendly environment.

Duties Include:

• You will be working as part of the Service Technical department providing technical advice to external Engineers
• You will use your skills to interpret and explain technical information and instructions.
• You will understand customer requirements and show a good technical aptitude combined with the ability to give advice by telephone with clarity and diplomacy.
• You will be confident giving technical advice and will give our customer world class customer service.
• You will be target driven and your performance will be measured on achieving KPIs.

What we're looking for:

• GCSE Grade 4 or above or an equivalent qualification in English is essential for all applicants.
• You have a passion for customer service and pride yourself on exceeding the expectations of our customers.
• You have a good problem-solving aptitude which enables you to diagnose possible faults with accuracy.
• You are computer literate, having previous experience using all Microsoft applications and you have a good understanding of Salesforce.
• You have excellent communication skills and will enjoy working as part of a team.
• We would love you to have an existing knowledge of our products; however, we do provide full product training to all members of our team.