First Line Service Desk Engineer
Information Systems Service Desk Agent - Hybrid (3x week in the office) - £26,225
Overview:
We're looking for an enthusiastic Information Systems Service Desk Agent to join our clients high performing IS team. In this role, you'll be at the heart of a collaborative environment that supports the technology needs of the professionals who help athletes perform at their best.
Role Responsibilities:
Essential Experience & Skills:
Desirable Skills & Experience:
Package:
Overview:
We're looking for an enthusiastic Information Systems Service Desk Agent to join our clients high performing IS team. In this role, you'll be at the heart of a collaborative environment that supports the technology needs of the professionals who help athletes perform at their best.
Role Responsibilities:
- Provide first-line support for hardware and software, resolving as many issues as possible on a first-time-fix basis
- Log, monitor and escalate incidents through our Service Desk ticketing system
- Keep users informed with timely updates on ongoing issues
- Provide administration and troubleshooting across the Microsoft 365 suite, Azure Active Directory and Exchange
- Support IS projects and help identify improvements to processes
- Produce clear, consistent documentation and contribute to our growing Knowledge Base
- Provide occasional on-site support across locations
Essential Experience & Skills:
- Experience working in an IT Service Desk environment
- Strong troubleshooting skills across desktop, mobile and networking technologies
- Ability to prioritise workload under pressure
- Clear, user-friendly communication skills
Desirable Skills & Experience:
- Level 2 or Level 3 ICT qualifications, or equivalents
- CompTIA A+
- Experience with Exchange and M365 administration
- Experience supporting MDM, device security and encryption
- Knowledge of cyber security threats, MFA and best-practice countermeasures
Package:
- £26,225
- Full Corporate Benefits
- Sheffield (3x week in the office)