2nd Line Support Technician
2nd Line Support Technician
Bognor Regis / Chichester, PO20 (flexible / hybrid working options)
Salary: £28,000 – £35,000 plus benefits including payment and support for IT certifications, flexible working, proven career progression and lots more
Our client is an extremely well-established IT Support Services organisation with an outstanding reputation and an international client base. Known for exceptional customer service and technical excellence, they are now seeking a skilled 2nd Line Support Technician to join their growing support team.
This is a hands-on role for an experienced support professional who thrives in a fast-paced MSP environment, enjoys solving complex technical issues, and takes real pride in delivering a first-class customer experience.
The 2nd Line Support Technician Role
- Owning and resolving escalated 2nd line incidents from 1st line within SLA, keeping clients updated
- Partaking in IT projects includes upgrades and rollouts for new hardware and software
- Troubleshooting across Microsoft 365, Windows, Active Directory, networking (DNS/DHCP/GPO), and core infrastructure
- Providing clear, professional communication to clients and internal teams
- Occasional on-site support and project assistance (full driving licence required) – company van provided
- Working closely with senior engineers and cloud/infrastructure teams on complex issues
About You:
- Proven experience in a 2nd Line IT Support role - bonus if it’s within an MSP / IT Support Services business
- IT certifications are preferred – but support and payment for certs is offered
- Strong Microsoft 365 and Windows Server/AD troubleshooting skills
- Core networking skills (DNS, DHCP, VPN fundamentals, basic firewall rules.
- Knowledge of Hyper-V and virtualisation, PowerShell automation, Endpoint security and encryption, VoIP, InTune / Endpoint Manager and cloud familiarity.
- Customer-focused, calm under pressure, and highly organised
- Full UK driving licence (for client site visits when required)
This is an excellent opportunity to join a highly respected IT services provider offering genuine career development, exposure to modern cloud technologies, payment and support for IT certifications and the chance to work with a wide variety of environments and clients worldwide.
Sound interesting and something you would love to be part of? Apply today!
Integral Recruitment is acting as an employment agency in regard to this advertisement.