2nd/3rd Line Support Engineer - Remote
2nd/3rd Line Support Engineer | Remote | £35,000
Oscar Technology has partnered with an MSP to recruit for a remote 2nd/3rd Line Support Engineer to join their team.
Job Description
As a 2nd/3rd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. You will work closely with the infrastructure and security teams to resolve issues and ensure the smooth operation of company and customer systems.
Responsibilities Include:
- Monitoring & dealing with issues raised in the logging system and directly through the phone.
- Providing 2nd/3rd line support for IT incidents and requests, ensuring timely resolution and user satisfaction.
- Perform necessary, routine maintenance and updates to application operating systems and anti-virus software.
- Confirm factors such as IT Policies, procedures and security standards are being considered and abided by.
- Assist with data retrieval, backup management - either onsite or cloud based.
- Establishing and maintaining technical documentation that can range from technical diagrams to knowledge articles.
Essential Skills:
- Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications.
- Knowledge with virtualisation technologies such as AVD, VMware and Hyper-V
- Excellent knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN.
- Familiarity with troubleshooting and resolving issues linked to Microsoft 365, Intune, Entra ID
- Knowledge of Active Directory and user account management.
- Familiarity with server administration demands such as user management, file shares and security.
- Strong communication and interpersonal skills.
2nd/3rd Line Support Engineer | Remote | £35,000
Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.
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