IT Support Technician

IT Support Technician£30,000 + Excellent Benefits (inc. training, 26-31 days holiday (+BH), local government pensionCoulsdon / Croydon, CR5 – some local travel required – own car preferred

Keywords: IT Support, 1st Line, 2nd Line, Helpdesk, Service Desk, SLA, Apple Mac, iOS, AV, PC, Desktop, Software, Hardware, Education

Are you passionate about technology and great with people?

We’re working with a forward-thinking, education-focused organisation whose mission is to provide exceptional education at the heart of the community. Due to continued growth, they’re looking for a proactive and enthusiastic IT Support Technician to join their friendly and supportive team.

You will already have some experience of providing IT support in a user facing environment, ideally within the education sector, and you will be looking to progress your career within a large organisation with 50+ sites across the UK.

Alongside a competitive salary, you’ll benefit from up to 31 days’ holiday (plus bank holidays), a generous local government pension scheme, and fully funded training and certifications.

What you’ll be doing:

• Supporting the smooth running of IT systems to help teaching and learning, run efficiently
• Providing technical support both in classrooms and deskside across a number of local sites
• Helping staff and students with their use of IT and AV equipment
• Setting up and maintaining PCs, Macs, and other devices
• Installing and updating software, managing access rights, and keeping systems secure
• Diagnosing and resolving hardware/software issues
• Collaborating with the wider IT service desk team to share knowledge and offer training

What we’re looking for:

• Some hands-on experience in IT Support, in a user facing environment, ideally within the education sector.
• Strong communication skills and a helpful, solutions-focused attitude
• Interest or experience in audio-visual (AV) equipment is a bonus
• Any Microsoft or IT certifications (e.g. MCDST, MCP) are a bonus
• A full UK driving licence and access to your own car is preferred due to some local travel required

Why join?

• Be part of a respected, national organisation making a real difference in education
• Enjoy a structured career path and real opportunities to grow
• Access industry-recognised training, all fully funded
• Benefit from generous holiday, pension, and a supportive team culture

If you’re ready to take the next step in your IT career we’d love to hear from you.

Apply today and start making a difference!

Integral Recruitment is acting as an employment agency in regard to this vacancy.