Information Technology Support Engineer

Are you an IT Support Engineer with MSP experience looking to take the next step in your career?

All candidates should make sure to read the following job description and information carefully before applying.

We're partnering with a well-established Managed Service Provider based in Birmingham that supports a diverse client base across professional services, manufacturing, and construction.

You'll be part of a close-knit technical team delivering first-class support, project work, and on-site installations for SME clients across the Midlands.

The Role:

• Provide 1st–2nd Line technical support via phone, email, and remote tools
• Manage tickets through to resolution, escalating complex issues when required
• Install and configure workstations, servers, and network devices
• Assist with Microsoft 365 migrations, Azure AD, and Intune deployments
• Support site visits for client projects and IT audits

About You:

• Background working for an MSP or IT service provider
• Confident supporting Windows Server, Active Directory, and Microsoft 365
• Understanding of networking fundamentals (DNS, DHCP, firewalls, VLANs)
• Experience with Azure, Intune, or RMM tools (e.g. NinjaOne, Atera, ConnectWise) beneficial
• Excellent communication and problem-solving skills

Benefits:

• Hybrid working after probation
• Ongoing training and Microsoft certifications supported

If you're looking for a varied MSP role with genuine progression into 3rd Line or Projects, we'd love to hear from you.