3rd Line service desk engineer

Job Description: 3rd line service desk engineer ( MSP experience required) Location: Borehamwood( Hybrid) Hours: Mon Fri

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- 8-5pm Duration: Permanent Salary: 40-45k DOE Role Description: This is a full-time on-site role located in Borehamwood for a 3rd Line Service Desk Engineer.

As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers.

You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk.

The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients.

Qualifications · A bachelors degree in computer science, Information Technology, or equivalent work experience · Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services · Experience with operating systems including Windows Server 2012 and Windows 10 · Experience with PowerShell and scripting languages is a plus.

· Exceptional communication skills, with the ability to communicate technical information to non-technical individuals.

· Experience in an MSP environment is preferred.

· Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience is preferred.

· Ability to work well in a fast-paced environment, with strong problem-solving skills and the ability to work independently or as part of a team.

We are looking for someone who: · Has a natural aptitude for troubleshooting and problem-solving.

· Embraces continual change and process improvement.

· Can express ideas and information clearly and concisely.

· Plans and manages own workflow on a daily basis to ensure the achievement of KPIs · Demonstrates a passion for customers and delivering service excellence.

· Proactively keeps up to date with technologies supported by us, including: o Firewalls o Network routing and switching o Office 365 o Enterprise Mobility & Security including Intune and Azure AD o Wireless Networking o Server hardware o Virtualisation technologies: VMware, vSphere, Zerto o MS Windows Server Hyper-V o Azure o Active Directory o Exchange and Exchange Online o SQL o Teams o SharePoint o Anti-Virus technologies including Bitdefender.

You will be coming from a similar 3rd line support technician role or perhaps you've done your time as a 2nd line engineer and it's your time to take the step up.

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