Service Desk Analyst
- Minimum 3+ years of experience in service desk.
- Good knowledge on O365 products
- Monitor the Incident Management queue, Assigning/Reassigning and follow up of tickets as per standard procedure
- Experience in executing the service request raised in the ticketing tool as per the SOPs provided to the team
- Strong customer service and communication skills.
- Solid understanding of desktop operating systems and common enterprise applications.
- Ability to diagnose and resolve technical issues methodically.
- Strong organizational and multitasking abilities
- Company
- Intuition IT Solutions Ltd
- Location
- Aberdeen, Aberdeenshire, United Kingdom AB244
- Employment Type
- Permanent
- Salary
- GBP 35,000 Annual
- Posted
- Company
- Intuition IT Solutions Ltd
- Location
- Aberdeen, Aberdeenshire, United Kingdom AB244
- Employment Type
- Permanent
- Salary
- GBP 35,000 Annual
- Posted