Servicenow Architect

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• 12 Months initially
• Must be open to travel 2 times per months
• Outside IR35

We are seeking an experienced ServiceNow Architect / Lead to join our client team on a 6-month contract. The ideal candidate will have strong hands-on experience with ServiceNow and a proven track record of designing and delivering end-to-end Service Desk and ITSM solutions.

This is a client-facing role that requires both technical depth and strategic oversight. You'll work closely with stakeholders to define architecture, lead the technical delivery, and ensure the ServiceNow platform meets business objectives.

Key Responsibilities

• Lead the design and architecture of ServiceNow solutions, with a focus on ITSM and Service Desk modules.
• Translate business requirements into scalable, maintainable ServiceNow configurations and integrations.
• Provide technical leadership and governance throughout the solution lifecycle.
• Collaborate with client stakeholders, business analysts, and developers to deliver high-quality outcomes.
• Ensure ServiceNow best practices are followed in design, configuration, and development.
• Support implementation planning, deployment, and ongoing optimisation of the platform.

Skills & Experience Required

• Extensive hands-on experience with ServiceNow platform architecture and module configuration (particularly ITSM, Service Desk, CMDB, and workflows).
• Proven track record designing and implementing enterprise ServiceNow solutions.
• Strong understanding of ServiceNow scripting (JavaScript, Glide API), integrations (REST/SOAP), and data model.
• Excellent stakeholder engagement and client-facing communication skills.
• Ability to lead technical teams and oversee multiple streams of delivery.