1st Line IT Support Technician

1st Line Support Technician

York (YO26)

£26,500 pa

Invigorate Recruitment is working with its client a leading UK training provider.

They are seeking an enthusiastic and passionate person to join their Digital team as a 1st Line Support Technician.

As the 1st Line Support Technician, you will work on a variety of projects with a small team allows team members to get involved and make a real difference in the company.

Key Responsibilities of the 1st Line Support Technician:

• Capturing, managing and completing IT support tickets
• Answering phone and providing support (can be remote desktop support)
• Research/Quoting/Ordering of IT equipment
• Updating and maintenance of IT equipment and networks
• Drop-off/Pick-up of equipment and supplies for multiple-departments
• Fault finding and diagnostics
• Hardware maintenance & upgrades
• Managing user accounts across various systems
• QA Testing of new systems

Skills & Experience of the 1st Line Support Technician:

• Good communication skills; both verbal and written
• Extremely organised
• Experience in Windows & Mac OS
• Knowledge of Unix/Linux is preferable
• Ability to research problems independently and offer solutions
• Clean driving licence

Overview of The Role of the 1st Line Support Technician:

Hours Mon-Thu 8:45 to 5:30, Fri 8:45 to 5:00 with a 1-hour lunch break.

Role to be based at their York Head Office. Trips to their Slough and Livingston branches will also be required to ensure that systems are up-to-date and in good working order.

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