IT Support Analyst
A leading sports and entertainment global company are looking for an IT Support Analyst to provide support within the company with IT hardware, software and telecommunication systems.
Responsibilities of the Support Analyst role
- To offer IT Support at all sites including London, Kent and ad hoc events sites.
- Ensure logged jobs are reviewed and maintained, know when to reassign or escalate jobs to provide highest level service, follow up on calls and see through to resolution
- Liaise with users regarding but not limited to issues, change requests and tasks- offering desk side and remote support.
- Build, deploy and maintain IT Hardware to a high level, ensuring all correct updates and drivers are applied.
- Support all C-Suite staff, ensuring that all involved parties are kept up to date and issues are escalated as per internal IT Policies?
- Experience in monitoring IT systems and acting in a timely manner when issues arise,??
- Acting as a point of escalation for Service Desk, ensuring timely responses are provided for any escalated issues.
- Keep departmental documentation up to date, ensuring all user assigned hardware correctly logged for reference
- To follow the change management process at all times, ensuring all jobs logged and passed through the correct approval routes
- To produce and maintain documentation required for IT Infrastructure management
Other responsibilities of the role
- Frequent travel to support global events.?
- To complete all mandatory training within specified timelines.?
- To undertake other duties within your capabilities as your Manager or Director may assign to you from time to time.?
- Ensure compliance with SOX and GDPR regulations within IT Infrastructure
Experience? and requirements of the role
- Prior to the role it would be essential that you have:?
- Essential Knowledge of Microsoft 365 Suite and Azure Active Directory.
- Knowledge of operational Device Managers
- Operational Knowledge of a wide range of IT and communication equipment
- Good customer service skills
- Demonstratable understanding of IT Service best practices.
- Some desirable experience that you may bring to the role:?
- Experience working in a global organisation across different time zones.
Qualifications for the role?
- You will need to have current UK driving license in this role. Not essential to be successful in the role but you may also have the following qualifications:?
- ITIL Foundation Qualification
- Office 365 Administration and Troubleshooting
Personal Qualities for the role?
- Strong communication skills with the ability to convey ideas clearly and confidently.?
- Highly motivated and well-structured in managing tasks.?
- Positive, adaptable, and flexible when faced with challenges.?
- Proactive, with a solution-oriented mindset.?
Benefits of the role
Career progression – IT Systems Analyst->IT Network Engineer->IT Support Manager
Joining this company means becoming part of a team that values innovation, collaboration, and personal growth. They offer a dynamic work environment where ideas are heard, and employee contributions truly make an impact. They seek to recruit, develop, and retain the most talented people to play their role in accelerating the future of the commercial area they work in. As a member of the team, you will be able to access their amazing benefits:
- Private Healthcare scheme
- Dental Care
- 4 tickets to events per season
- Enhanced maternity/paternity leave and other family planning policies
- A free staff shuttle service running to and from the surrounding train stations near their Kent offices
- Free healthy snacks in our offices
- Subsidised canteen in the Kent office
- 25 days annual leave and 8 Bank Holiday days, plus a Christmas period closure
- Opportunities to develop and request training for your role via our in-house Learning and Development team
- Discount on company-related merchandise and themed experiences
- Perkbox benefit portal and more