IT Support Engineer Apprentice
Jupiter IT Solutions is looking for a motivated and enthusiastic IT Support Engineer Apprentice to join their dynamic team. This is a fantastic opportunity for someone with a passion for IT and technology to gain hands-on experience in a busy support environment while working towards a recognised qualification.
Role
- Answering and logging IT helpdesk calls
- Resolving technical queries and helpdesk tickets
- Reinstalling desktop operating systems
- Diagnosing remote PC faults for business clients
- Monitoring and maintaining server backups, antivirus updates, and system logs
- Building and configuring PCs
- Installing new PCs and integrating them into client networks
- Conducting PC health checks and basic maintenance
- Preparing reports on helpdesk activity and performance
- Performing IT admin tasks such as password resets and user account setup
- General administrative and office duties including greeting visitors and keeping the workspace tidy
- Completing additional tasks as directed by management
Training
Advanced Level Apprenticeship in IT Digital Support Technician consisting of:
- Level 3 Apprenticeship in IT Digital Support Technician
- Level 2 Functional Skills in mathematics
- Level 2 Functional Skills in English
You will be required to attend a half-day session at the training centre per week where you will work towards any functional skills that are required, alongside enhancing your IT knowledge and capabilities. Additional off the job training will also be required as part of the apprenticeship.
After the apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education.
- Apprenticeship Standard
- Digital support technician (level 3)
- Training Provider
- HULL BUSINESS TRAINING CENTRE LIMITED
- Working Week
- Monday to Friday, 8:30am - 5:00pm.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Monday, 11th August 2025
- Start Date
- Tuesday, 12th August 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Initiative
Qualifications
- English GCSE, grade 4 (Essential)
- maths GCSE, grade 4 (Essential)
About the Employer
JUPITER IT SOLUTIONS LIMITED
Providing IT support in Hull, and the full Yorkshire region, Jupiter IT have been delivering their cyber-security-focused managed IT services to businesses since 2007. Established by three NHS IT consultants, Jupiter IT was built on the strong belief that local businesses deserved a better calibre of IT support and consultancy from an organisation that has their best interests at heart.
- Company
- JUPITER IT SOLUTIONS LIMITED
- Location
- Estuary Business Park, Henry Boot Way, Hull, East Yorkshire, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,704 a year
- Posted
- Company
- JUPITER IT SOLUTIONS LIMITED
- Location
- Estuary Business Park, Henry Boot Way, Hull, East Yorkshire, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,704 a year
- Posted