1st Line Support Apprentice

Here, you will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 ICT Apprenticeship. You will be supporting the technical team, providing 1st line support - both onsite and offsite.

Responsibilities:

• Respond to helpdesk requests remotely
• Taking help desk calls; logging and tracking calls
• Hardware and software repairs in a workshop facility
• Installation of hardware and software
• Carry out network documentation and reporting
• Assisting with sourcing spare parts and replacement equipment
• Assisting the technical team with maintenance tasks and installs

What we are looking for:

Desirable skills:

• Experience in hardware repair and troubleshooting
• Experience with Microsoft Windows and Microsoft Office products

Personal qualities:

• Well organised and self-motivated with a good telephone manner
• Able to work independently in the field
• Reliable, enthusiastic and able to work effectively in a team
• Ability to prioritise workload and deliver solutions to meet customer SLA’s
• Strong customer-facing skills, with an awareness of varying client technical skills
• Attention to detail and accurate record keeping
• Comfortable around young people in the education environment

Essential:

• Having a full driving licence and your own vehicle is essential, as the role involves travelling to different sites
• There will be a program of working with other team members in the field providing technician days and completing installations

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Patience
• Positive attitude
• Motivated
• Passion for ICT
• Troubleshooting
• Hardware and software

• English GCSE, grade 4/C and above (Essential)
• Math GCSE, grade 4/C and above (Essential)