IT Support Apprentice
We’re looking for an IT Apprentice – Service Desk Technician to join our IT Support Team in Leeds. This is a full-time, entry-level role with full training provided. You’ll help our customers with their day-to-day IT issues and learn how a professional service desk operates.
Role
Role Overview We’re looking for an IT Apprentice – Service Desk Technician to join our IT Support Team in Leeds. This is a full-time, entry-level role with full training provided. You’ll help our customers with their day-to-day IT issues and learn how a professional service desk operates.
What You’ll Do (with support and training)
- Answer customer queries by phone, email and remote support tools
- Log tickets in our system and keep them up to date
- Help to troubleshoot basic IT issues (passwords, email, printers, connectivity, etc.)
- Work alongside experienced 1st and 2nd line engineers and learn from them
- Help provide clear, friendly customer service at all times
As you progress, you’ll start to learn about:
- Windows 10/11 and basic server concepts
- Office 365 / Microsoft 365
- Basic networking and security
- Remote support tools and cloud services
About You You don’t need prior IT work experience – just the right attitude. We’re looking for someone who:
- Has a genuine interest in IT and technology
- Enjoys solving problems and helping people
- Communicates clearly and politely
- Pays attention to detail and is willing to learn
- Works well as part of a team
Basic computer skills (using Windows, Office, email, browsers) are important. Any IT studies, hobbies, or home projects are a bonus.
Training
- Information Communications Technician Level 3 Apprenticeship Standard
- You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
- Potential full-time position for the right candidate after completion of the apprenticeship
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- JUST IT TRAINING LIMITED
- Working Week
- Monday- Friday, between 9.00am- 5.30pm. Shifts to be confirmed.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Wednesday, 31st December 2025
- Start Date
- Monday, 5th January 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Patience
- Positive attitude
- Motivated
- Passion for ICT
- Troubleshooting
- Hardware and software
Qualifications
- English GCSE, grade 4/C and above (Essential)
- Math GCSE, grade 4/C and above (Essential)