Network Technician Apprentice

To provide first-line IT support to staff and students, ensuring the smooth operation of the school’s IT systems and equipment. This is an apprenticeship position, combining on-the-job training with formal study towards a recognised IT qualification.

To provide first-line IT support to staff and students, ensuring the smooth operation of the school’s IT systems and equipment. This is an apprenticeship position, combining on-the-job training with formal study towards a recognised IT qualification. The technician will work under the direction of the Network Manager, assisting with day-to-day technical issues and supporting the effective use of technology across the school and sixth form college.

Key Responsibilities

Technical Support

• Serve as the first point of contact for IT support queries from staff and students, responding promptly to requests via the helpdesk or in person
• Troubleshoot and resolve basic hardware and software issues on desktops, laptops, printers, and other devices
• Install, configure, and maintain IT equipment, including computers, peripherals, and classroom technology (e.g., interactive whiteboards, projectors)
• Assist with the setup of IT equipment for lessons, assemblies, exams, and school events
• Maintain accurate records of support requests, repairs, and inventory.
• Report unresolved or complex issues to the Network Manager or escalate as appropriate

Network and Systems Support

• Support the maintenance and monitoring of the school’s network, under the guidance of the Network Manager.
• Assist with user account administration (e.g. password resets, access permissions).
• Help ensure IT security by following procedures for antivirus, updates, and safeguarding data.
• Support the deployment of new hardware and software, including routine updates and installations.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Patience
• Positive attitude
• Motivated
• Passion for ICT
• Troubleshooting
• Hardware and software

• English GCSE, grade 4/C and above (Essential)
• Math GCSE, grade 4/C and above (Essential)