Customer Services Coordinator

As a Customer Services Coordinator, you will be the first point of contact for customers, providing friendly, engaging, and practical advice. You’ll handle enquiries, resolve day-to-day support issues, and deliver training to new and existing customers.

This is an exciting opportunity to join a supportive team, develop your skills in digital solutions, and play a key role in helping organisations get the most from our systems.

Key Responsibilities:

• Provide high-quality customer support via phone, email, live chat, and ticketing system.
• Respond to enquiries, resolving or escalating issues as appropriate.
• Maintain and update user and internal documentation.
• Deliver system training to customers (in person, online, or at our offices).
• Support ongoing system maintenance and suggest improvements to internal processes.
• Communicate best practices and uphold organisational values

Essential Experience and Skills:

• Proven experience delivering excellent customer service.
• Strong written and verbal communication skills, able to simplify complex information.
• Excellent interpersonal skills; confident liaising with colleagues and clients at all levels.
• High level of accuracy and attention to detail.
• Good IT skills, including Microsoft Office (PowerPoint, Excel, Word).
• Experience of working independently and to deadlines, both in-office and remote.
• Ability to prioritise and manage multiple tasks under pressure.
• Strong administrative and organisational skills.

Desirable Experience and Skills:

• Experience with CMS or CRM systems.
• Experience within a SaaS organisation
• Familiarity with similar system functionality.
• Experience delivering training.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don't forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.