Salesforce Administrator

Salesforce Administrator

Our client, a leading UK housing provider, is looking for a Salesforce Administrator to join their collaborative and values-driven Technology team. This is an opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.

As a Salesforce Administrator, you'll be responsible for improving and enhancing the Salesforce platform. You'll provide support, administration, and configuration across their entire Salesforce environment, helping to deliver a secure and data-driven experience for colleagues and customers.

Key Duties

• Manage all aspects of user and licence administration, including activation/deactivation, roles, profiles, permissions, and public groups
• Take ownership of Salesforce support tickets, demonstrating both technical knowledge and strong customer service skills
• Work closely with Salesforce Business Analysts, Developers, and Architects to implement fixes and enhancements
• Use Salesforce configuration best practices (e.g. Workflow, Process Builder, fields, record types, custom settings, dashboards, and reports)
• Manage data loading and transformation using Salesforce Data Loader
• Support training, communication, and adoption initiatives by helping to produce Salesforce-related documentation and materials
• Assist with starters/leavers processes, licensing, and costing to support the Salesforce Service Manager

About You

Our client is looking for someone who can bring:

• Proven experience in Salesforce administration with Salesforce Service Cloud, Experience Cloud, and Marketing Cloud and configuration
• Strong knowledge of Salesforce user licenses, and security management
• Experience working with Salesforce Data Loader and handling large data volumes
• Experience building dashboards and reports
• Experience with Salesforce environment refresh and data back-ups
• Excellent communication and problem-solving skills, with a focus on customer service
• The ability to work with technical and non-technical stakeholders
• A proactive approach to continuous improvement and system optimisation

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don't forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.