Customer Service Assistant

£25,000 - £26,000 Depending on Experience

Full time, Permanent

An exciting opportunity has arisen for a Customer Service Assistant to join a busy Helpdesk. This is a customer-focused role where you will act as the first point of contact, providing guidance, resolving queries, and ensuring a high standard of service is delivered at all times.

You will handle a high volume of inbound and outbound calls and emails, working closely with customers, suppliers, and internal teams to resolve issues efficiently and see them through to completion. The role also involves supporting the wider team.

• Managing day-to-day customer queries via phone and email
• Liaising with suppliers to resolve service issues
• Logging, updating, and closing cases accurately within internal systems
• Completing tasks within agreed deadlines
• Carrying out administrative duties, including obtaining and uploading legal documentation
• Providing ad-hoc support to other team members as required

• Minimum of two years’ experience in a customer service–focused role
• Highly motivated with a proactive and driven approach
• Strong problem-solving and analytical skills
• Excellent verbal and written communication skills
• Good organisational and time management abilities
• Ability to work under pressure and manage multiple priorities
• Strong attention to detail and ability to follow procedures
• Good working knowledge of MS Excel and the wider MS Office suite (Outlook, Word)

If this sounds like a role that would suit your skills and expertise then APPLY NOW using the link below.

Please note:

As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.

In line with the GDPR Regulations, we are making you aware that in order to proceed with your application, we will need to contact you via email, telephone and/or text message. By submitting your CV to this vacancy, you are agreeing to Job Box Recruitment Limited holding your details in order to enable us to contact you with suitable positions. Details of our Privacy Notice and GDPR Policy can be found on our website or emailed across to you if requested.