IT Service Desk Support

IT Service Desk Support (1st Line Support) / Camberley / Onsite & Field-based / Competitive salary Training Career Development

Kickstart Your IT Career Are you looking to take your first step into the world of IT Do you have a passion for technology, problem-solving, and helping people?

Our client is for an enthusiastic junior level IT professional or passed apprentice to join their growing team as an IT Service Desk Support – 1st Line Support. Whether you're just finishing school or college, changing careers, or coming from a hands-on tech background — if you're keen to learn and grow, this is the opportunity for you.

What’s on Offer?

• Competitive starting salary.
• Supportive and collaborative team environment.
• Opportunities for growth and development within the company.
• Varied role, working on site and in the field with clients.

Key Responsibilities of the IT Service Desk Support:

• Be the first point of contact for technical support queries via phone and email.
• Troubleshoot issues with Windows desktops, laptops, applications, and hardware.
• Log and track customer tickets, escalating where necessary.
• Learn to support Office 365, Active Directory, Exchange, and more.
• Provide excellent customer service while fixing and upgrading user devices.
• Deliver remote support and occasional onsite assistance.
• Get exposure to networking fundamentals (DNS, DHCP, security protocols).
• Play an active role in keeping customers informed and supported.

What You’ll Learn:

They don’t expect you to know everything on day one. You’ll receive:

• Hands-on training with senior IT engineers and team leads.
• Mentoring and career support to grow your technical skills and confidence.
• Real-world experience with ITIL frameworks, ticketing systems like ConnectWise, and managed service environments.
• Development in Microsoft technologies, cloud platforms, and customer service best practice.

What You’ll Need:

• A genuine interest in IT and solving technical issues.
• Some hands-on experience with computers (building, fixing, or supporting).
• Basic knowledge of Windows environments and networks.
• A customer-focused mindset and strong communication skills.
• Good organisational skills and ability to manage your time.
• A full UK driving licence – site visits are part of the role.

This Role Is Perfect For You If:

• You’re a school leaver, college graduate, passed IT apprentice, or self-taught techie ready to build your career.
• You’re eager to learn on the job and grow into a 2nd Line/Engineer role over time.
• You thrive in fast-paced, people-focused environments.
• You want to work for a company that will invest in your development.

About the Company:

Our client is a leading UK Managed Services Provider offering enterprise-level support to businesses across the country. Their team is friendly, passionate, and committed to technical excellence — and they’re proud to help the next generation of IT professionals get started.

Ready to launch your IT career? Apply now and start your journey with a team that values curiosity, commitment, and continuous learning.