Job Vacancy

Warranty Services Apprentice

Apply Now
This is an apprenticeship position and will subsequently require you to do off the job learning throughout the apprenticeship. This role supports our Warranty Services team to stage and repair retail hardware to be sent to our valued customers.

Role

Your key tasks and responsibilities will include:

  • Staging and configuring a variety of retail hardware including workstations, servers, printers, networks and vendor specific hardware and software.
  • Building system databases with customer information.
  • Repairing equipment when required.
  • Logging all support desk interactions in our ticketing system.
  • Escalating problems to other departments as needed.
  • Repair POS hardware, including registers, printers, scanners and handheld devices.
  • Work with partners to make in-warranty repairs.
  • Coordinate with external Companies where items need to be sent away for repair.
  • Configure Customer equipment to their specification.
  • Update work progress on our ticketing system.

Training

Delivery model:
• Work-based training with your employer
• Day release during term time (approximately 1 day a week for 1 year)
• Regular meetings with your training coordinator to monitor progress and well-being
• Approximately four on-site assessment visits per year
• Level 2 Functional Skills in Maths and English (7 days at college for each, if required)
• Off the job training will count for at least 6 hours a week of an apprentice’s time at work

Qualifications included:
• Level 2 Functional Skills in English and Maths (if required)
• Level 3 Information Communications Technician Apprenticeship

End Point Assessment:
• Work based project and presentation
• Portfolio based interview

Full time positions potentially available on the successful completition of the apprenticeship.

Apprenticeship Standard
Information communications technician (level 3)
Training Provider
ABINGDON AND WITNEY COLLEGE
Working Week
Monday to Friday - 8:30am to 5:30pm
Expected Duration
1 Year 1 Month
Positions Available
1
Closing Date
Friday, 13th June 2025
Start Date
Monday, 7th July 2025

Desired Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative

Qualifications

  • Maths & English GCSE, grade A*- C / 9 - 4 (Essential)

About the Employer

KFP TOTAL IT SOLUTIONS LTD
We are retail. We specialise in providing in-store retail IT systems, services, solutions, project management & support platforms. With over 25 years of experience, we work with some of the biggest household brand names on the high street in the fashion & hospitality sectors, building close working long standing partnerships built on trust, expertise and a mind set to getting the job done. Our mission is simple – to provide our clients with truly integrated IT solutions that make a real difference to their business, building long standing relationships so that we can fundamentally understand the needs of our clients. We are not a huge corporate company who may treat clients as an account number. We are neither a small one-man-band offering cheap services. What KFP offers is a perfect blend of experience, structure, and a practical approach to enable us to deliver the service that all our clients have come to expect – a professional service that gets the job done.
Company
KFP TOTAL IT SOLUTIONS LTD
Location
4 FOXCOMBE COURT, WYNDYKE FURLONG, ABINGDON, England
Employment Type
Advanced Apprenticeship
Salary
£18,000 a year
Posted
Apply Now
Apply Now
Company
KFP TOTAL IT SOLUTIONS LTD
Location
4 FOXCOMBE COURT, WYNDYKE FURLONG, ABINGDON, England
Employment Type
Advanced Apprenticeship
Salary
£18,000 a year
Posted