Business Administration Apprentice Level 3 - Export Department

Great forward-thinking, award-winning company to work for. Duties include, communicating with customers and suppliers via phone or email. IT duties using MS Office and bespoke software, data entry, taking enquiries and some general office administration duties.

• It is primarily a data input role with high attention to detail
• Using emails to liaise with customers and suppliers for various information needed
• Using telephone
• Using Microsoft teams for internal procedures and workflow
• Using Microsoft Office to complete varies administrative tasks
• Using in house company system - Boxtop which training would be provided on the job
• Using internet for shipping line portals to upload documents and free type into boxes the data from customers paperwork they have provided (raising the bill of lading)
• Checking work before submitting details into the carrier portal online
• Receiving a draft document to cross reference against what customer provided, and we entered to shipping line via their portal
• Sending document via email to customer for approval
• Receiving back from customer via email
• Approving document to supplier once customer approves or making changes with supplier if needed (all done via email)
• Checking shipping line portals online to see if a vessel has sailed - if a vessel is delayed advising a customer via email of the delay
• Using online systems to submit information where required
• Scanning in various documents to our in-house system

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Team working
• Creative
• Initiative
• Non judgemental
• Patience
• Confident Telephone Manor

• English & maths GCSE, grade 4 (Essential)