IT Support Apprentice
Acquire practical experience by supporting end users with Line of Business (LOB) software and maintaining IT hardware, while pursuing an IT apprenticeship qualification.
Role
- Serving as first point of contact for system users to support Line of Business (LOB) software packages and IT Hardward
- Carry out administrative tasks across LOB software
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by users
- Escalate cases to second line support when necessary
- Pass on any feedback/suggestions from the users to the appropriate team
- Identify and suggest possible improvements to procedures
- Prepare system usage reports
- Set-up and configure IT hardware
Training
- Information Communications Technician Level 3 Apprenticeship Standard
- You will attend City College Norwich (Ipswich Road) one day per week for your training
This apprenticeship can support progression such as:
- Continuation onto a Level 4 apprenticeship such as the Network Engineer, Cyber Security Technologist or Software Developer programs, or development at work or within the Digital sector
- Successful apprentices will also be eligible to apply for the BCS (British Computing Society) and RITTech (professional registration for IT Technicians) membership
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- CITY COLLEGE NORWICH
- Working Week
- Monday - Friday, 08:30 - 16:30
- Expected Duration
- 2 Years
- Positions Available
- 1
- Closing Date
- Friday, 5th September 2025
- Start Date
- Wednesday, 1st October 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Analytical skills
- Team working
- Initiative
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)
About the Employer
LARKING GOWEN LLP
Larking Gowen offers a comprehensive accountancy and advisory service that covers everything your business needs. We can advise you through every stage, from setting up to selling up, and help with your strategic direction and forward planning. Our chartered accountants and specialist teams have years of knowledge and experience helping you avoid the pitfalls, and make the most of your wealth and income. At Larking Gowen, our people are at the heart of everything we do. Our commitment to both our employees and clients is at the core of who we are. We strive to create a supportive and inclusive workplace culture where employee wellbeing is paramount, work-life balance is valued, and personal growth is encouraged through tailored training and development opportunities.
- Company
- LARKING GOWEN LLP
- Location
- Prospect House, Rouen Road, Norwich, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £22,990.50 a year
- Posted
- Company
- LARKING GOWEN LLP
- Location
- Prospect House, Rouen Road, Norwich, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £22,990.50 a year
- Posted