IT Support Engineer

IT Support Engineer Full time – hybrid workingSalary - £35,000Hours 8.30 – 5.00pm (Monday to Friday)  We are currently recruiting on behalf of a growing, design-led retail business for a permanent IT Support Engineer to join their internal Business Systems team based on the outskirts of Birmingham.  This is a great opportunity for someone confident supporting users at all levels, both remotely and in person across multiple sites. You will play a key role in keeping the business running smoothly day-to-day, while also supporting IT projects and systems improvements.  What you’ll be doing as an IT Support Engineer:

• Providing 1st/2nd line support to internal users across multiple locations
• Managing and maintaining hardware, software, and peripherals
• Supporting user onboarding, Microsoft 365, Active Directory & Azure AD
• Troubleshooting network, telephony, and application issues (e.g. SAP B1, FileMaker)
• Collaborating with third-party vendors and MSPs to resolve issues
• Creating documentation and maintaining knowledge bases (Jira, Confluence)

 What we’re looking for as an IT Support Engineer:

• Proven background in IT support, ideally across mixed environments (Windows, macOS, mobile)
• Strong working knowledge of Microsoft 365, AD/Azure, networking (Ubiquiti/Meraki), and cybersecurity tools
• Experience supporting business-critical systems (ERP/CRM/stock control/payroll apps)
• Excellent communication and organisational skills—someone who can own problems and see them through
• Happy to travel to other sites on occasion (London, Manchester, Birmingham)

  Please apply or contact Kirsty at for more info.  Should you submission be unsuccessful, your CV will be kept on file for future vacancies.