Service Delivery Coordinator

Service Delivery Coordinator Location: Motherwell (Hybrid – 2 days office, 3 days remote)Rate: £20 per hour Contract: 26 weeks (potential for further projects)Start Date: ASAP Overview An opportunity has arisen for several Service Delivery Coordinator to join a major network transformation project on a fixed-term contract basis.This role will involve liaising with business customers to arrange the replacement of legacy equipment, ensuring seamless service continuity and an excellent customer experience throughout the process.This is a fast-paced coordination role suited to someone confident communicating with business clients, highly organised, and able to manage multiple moving parts independently.Key Responsibilities

• Engage with business customers via telephone and email to coordinate equipment replacements.
• Manage follow-ups and ensure all appointments are confirmed and recorded accurately.
• Liaise with scheduling and technical teams to hand over confirmed customer details.
• Maintain a professional, proactive approach to customer communication.
• Take ownership of tasks, demonstrating initiative and attention to detail.

Key Skills & Experience Required Essential:

• Previous experience within a B2B or service delivery environment.
• Excellent communication and interpersonal skills, confident speaking with customers.
• Ability to work independently and manage your own workload effectively.
• Strong organisational skills and a proactive approach to problem-solving.
• Professional, personable, and adaptable attitude.

Desirable:

• Previous experience in telecommunications, utilities, or a similar customer-focused industry.
• General understanding of service coordination or scheduling environments.

Additional Information

• Full training will be provided (initially 5 days per week on-site before moving to hybrid).
• Hybrid working pattern: 2 days per week in the Motherwell office.
• Standard full-time hours, Monday to Friday.
• Equipment provided.

     Apply today for a confidential chat!