Web Shop Administrator

Job Vacancy: Web Shop Administrator
Location: Maldon, Essex
Hours: 40 hours per week (8am to 5pm, Monday to Friday)

Role Overview

The Web Shop Administrator will play a key role in supporting the day-to-day operations of our online retail platform. You will ensure product listings are accurate, engaging, and up-to-date, while supporting the smooth running of our web shop. The role requires excellent organisational skills, attention to detail, and strong communication with suppliers, colleagues, and customers.

Key Responsibilities:

• Create, update, and maintain product listings, ensuring descriptions, images, and specifications are accurate and appealing.
  
  
• Use AI and creative tools to generate compelling product descriptions and marketing content.
  
  
• Monitor stock levels and product availability, liaising with suppliers and internal teams as required.
  
  
• Process web shop orders and coordinate with warehouse/dispatch teams to ensure timely fulfilment.
  
  
• Provide first-line support to colleagues and customers for web shop-related queries.
  
  
• Analyse and report on website performance, highlighting opportunities for improvement.
  
  
• Ensure all online content adheres to company guidelines and deadlines.
  
  
• Assist with promotional campaigns, seasonal updates, and special offers.
  
  
• Carry out general administrative duties to support the Web Shop and Retail team.
  
  

Essential Skills & Experience:

• Proficiency in Microsoft Office (Word, Excel).
  
  
• Experience with Shopify or similar e-commerce platforms (desirable).
  
  
• Accuracy with numbers and data entry.
  
  

Salary & Benefits:

• £25,000 - £27,000 Depending on experience
  
  
• 32 days holiday (including bank holidays)
  
  
• Workplace pension
  
  
• Staff discounts & Health App